Privacy Policy
Last updated: March 2026
This Privacy Policy explains how DOJO Music LTD ("DOJO", "we", "our", "us") collects, uses, and protects your personal information when you use our services.
We are committed to protecting your privacy and handling your data transparently and securely.
1. Who We Are
DOJO Music LTD
85 Great Portland Street
First Floor
London W1W 7LT
United Kingdom
Company No. 16501962
Email: [email protected]
We are the Data Controller for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Data We Collect
Personal Data
We may collect:
Name
Email address
Account details
Payment information (processed securely by third-party processors)
Support messages or communications
Social media handles (where provided)
Music samples or creative work you submit for feedback
Usage Data
Collected automatically when using the website, including:
IP address
Browser type and version
Pages visited and time spent
Device information
Referral source
Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to:
Operate the website
Improve user experience
Analyse performance
Personalise marketing
You can disable cookies in your browser settings. For more information, see our Cookie Policy.
3. How We Use Your Data
We use your data to:
Provide and maintain our services
Manage your account and subscriptions
Process purchases and deliver content
Provide coaching, feedback, and educational services
Communicate important updates
Send marketing emails (optional — you can unsubscribe anytime)
Improve the website and user experience
Deliver personalised ads through trusted third-party partners
We do not sell your personal data.
4. Legal Basis for Processing (UK GDPR)
We process your data under one or more of the following legal bases:
Legal Basis
Examples
Consent
Marketing emails, cookies
Performance of a contract
Membership purchases, delivering coaching services
Legitimate interests
Service improvement, analytics, fraud prevention
Legal obligation
Tax records, regulatory compliance
You may withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
5. Payment Information
We do not store full payment details. Payments are processed securely through third-party providers (e.g., Stripe, PayPal) who are PCI-DSS compliant.
Failed Payments and Payment Plans
If you join DOJO using a payment plan:
You must complete all agreed instalments.
Failed or missed payments may result in suspension of access to DOJO Pro, DOJO Accelerator, community spaces, and all programme resources.
To regain access, you must pay the remaining balance of the original payment agreement.
Promotional and Black Friday Payment Plans
Payment plans purchased during promotional periods (including Black Friday) are non-refundable. Refunds do not apply to partial or completed instalments.
For full payment terms, see our [Terms and Conditions].
6. Sharing Your Data
We may share your data with:
Service Providers — email platforms (e.g., GoHighLevel), analytics tools (e.g., Google Analytics), payment processors (e.g., Stripe)
Coaching and Education Partners — tutors and coaches involved in delivering DOJO programmes, where necessary to provide the service
Business partners or affiliates — for delivery of services you request
Legal authorities — when required by law or to protect our rights
We only share what is necessary and never sell your data.
7. International Transfers
Your data may be processed outside the UK. When transferred internationally, we ensure appropriate safeguards are in place, including:
UK International Data Transfer Agreement (IDTA)
Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable
8. Data Retention
We keep personal data only as long as necessary to:
Deliver services
Meet legal and tax requirements (typically 6 years for financial records)
Resolve disputes
Usage and analytics data is retained for shorter periods unless needed for security or service improvements.
Account data is deleted within 30 days of a verified deletion request, except where retention is required by law.
9. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Delete your data (right to be forgotten)
Restrict processing
Object to processing (including direct marketing)
Data portability — receive your data in a portable format
Withdraw consent at any time
To exercise your rights, contact us at [email protected].
We may request verification of your identity before taking action. We will respond within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113
10. Children's Privacy
Our service is not intended for individuals under 18. We do not knowingly collect data from minors.
If we become aware that we have collected data from someone under 18, we will delete it promptly.
11. Security
We use industry-standard measures to protect your data, including:
SSL/TLS encryption
Secure payment processing
Access controls and authentication
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a new "Last updated" date.
For material changes, we will make reasonable efforts to notify you (e.g., by email or website notice).
Continued use of the service after changes are posted constitutes acceptance of the revised policy.
14. Contact Us
If you have questions, concerns, or requests regarding this policy or your personal data:
Email: [email protected]
Post:
DOJO Music LTD
85 Great Portland Street
First Floor
London W1W 7LT
United Kingdom